1. Users

It begins by creating the users who will use the SICAR Chat service, they can be the users who will be in charge of customer service or users who offer technical support, to mention examples.

2. Departments

Once you finish creating your users, you can assign them to the departments you need in your business. For example, you can create the sales department, technical support, quick questions, etc.

3. Chanels

It is time to synchronize the channels that you want to use in SICAR Chat to divert messages directly to the inbox so that your work team can take them.

Synchronizing with the WhatsApp service requires a request that is answered in approximately a week.

4. Start!

When your channels are correctly synchronized, you will begin to receive messages in SICAR Chat, just finish configuring the automatic responses, schedules and preferences and you will be ready to go.